I've used Stellar Recovery before and while it was able to locate lost or deleted files, it was the same as most of the other ordinary programs that are free anyway. My "trial" version required a credit card number, which they said would only be charged if I didn't cancel within 15 days. Well, I cancelled the next day, but they billed my credit card anyway. After multiple emails refusing refund from someone in India or Pakistan or someplace over there, I wound up calling my credit card company to block the charge. There was even a disagreement in that process since I was told that Stellar had already taken the money by direct withdrawal instead of a credit charge. I don't even know how that happens! Things just weirder after that. There's more to the story but to keep things short ... their products are no better than the free ones, and their business practices are about what you'd expect from a third world country. I lost my money through what I consider fraud on their part, and have absolutely no confidence in Stellar, or any company that operates in that manner.

Declan  –  10 years ago  –  Avez-vous trouver ce commentaire utile ? oui | non (+42)

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This program has two problems:

A. First, the minor problem: After you install it, the activation instructions say
"1. Select Activate Stellar Phoenix Data Recovery for iOS in Registration menu. Activation dialog box is displayed.
2. Now select I have a Registration Key and click OK. Stellar Phoenix Data Recovery for iOS dialog box is displayed."
That's NOT how to activate it. To activate, just click on the little key in the upper-left hand corner and fill in the User Name they give you, NOT your own name.

B. But the major problem is that IT DOES NOT WORK!!! In my case it never "sees" that I've attached my iPod Touch. The "Scan Device" button is grayed out. When I click on the "Scan Backup" button it clearly says "iOS device not found". I assume, but do not know for sure, that is because of
1. I do not have iTunes installed, although it never tells me that.
2. I have an iPod Touch 4 that is running the latest operating system available for that device which is iOS 6.1.6. Maybe it needs a newer version of iOS.

As an FYI: My iPod Touch "knows" it's been connected to my PC because it beeps when it's connected and the PC indicates that it's been connected. Also, it's recognized by other applications I use (i.e. CopyTrans Manager and CopyTrans Photo). My PC is running the 64-bit Windows 7.

Stuart Berg  –  10 years ago  –  Avez-vous trouver ce commentaire utile ? oui | non (+38)

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Now that I look at their website, I see that you MUST have iTunes installed. That's a deal breaker for me. I wish the vendors would state that in their listings for their software. They said on their website (but NOT in GiveAwayOfTheDay):

"Do I need to have ‘iTunes’ installed in my PC?
Answer: Yes, you need the latest version of ‘iTunes’ installed in your PC to recover the data lost from the iTunes backup files."

Stuart Berg  –  10 years ago  –  Avez-vous trouver ce commentaire utile ? oui | non (+36)

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AVG blocked several threats:

Unknown c:/backupscript.bat

Unknown c:/stellarinfo/disableecryptscript.bat

G Eriksson  –  10 years ago  –  Avez-vous trouver ce commentaire utile ? oui | non (+13)

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This software appears to work only with the iPhones listed; not for any other iOS devices. As a test, I downloaded, installed and registered the program without issue on Windows 8.0 64-bit. I have the required latest version of iTunes, but this software simply doesn't recognize an iPad Mini or an older iPhone 3G. It will find the latest iTunes backup for the tablet, but clicking on the file causes the program to crash. Had to uninstall the software, since I don't own a supported iPhone.

InLionSk8r  –  10 years ago  –  Avez-vous trouver ce commentaire utile ? oui | non (+9)

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